Ticket Office
Terms and Conditions
This content has been automatically translated.

1. Ticket and Pass Purchases

  • Season passes and tickets can be purchased online at lacitebleue.ch, or directly at La Cité Bleue during box office hours: Tuesdays and Thursdays from 10 a.m. to 12 p.m. and from 2 p.m. to 4 p.m., as well as one hour before each performance.
  • Tickets are also available on the migros.infomaniak.events website, as well as at the Migros Culture Percentage Geneva ticket offices (Migros Change Rive, MParc La Praille, and the Balexert Info Stand).
  • Ticket and subscription prices are listed in CHF, including all taxes.
  • All reservations can be paid for immediately online by credit or debit card (Visa, Mastercard, Carte Bleue), Twint, or PostFinance; or in cash at the box office. An invoice can be sent upon request.
  • Tickets can be reserved for on-site payment by contacting the La Cité Bleue box office via email or phone during business hours.

2. Lost ticket

If you lose your ticket, please contact the ticket office staff at La Cité Bleue to obtain a replacement free of charge.

3. Cancellation

  • In the event of event cancellation, the box office will provide refund instructions.
  • In the event of a no-show, tickets are non-refundable. However, a credit for the ticket price may be requested from the box office and used for another performance.

4. Access to the room

  • La Cité Bleue opens its doors one hour before each performance.
  • Once the show has started, access to the venue and your seat is no longer guaranteed and may be denied.
  • If entry is still possible, the seats originally purchased are no longer guaranteed, and audience members may be seated in available seats.
  • In the event of an intermission, latecomers may return to their assigned seats after the intermission.

5. Seats for people with limited mobility

  • La Cité Bleue has four designated spaces for people with limited mobility, allowing them to watch the show from a wheelchair.
  • Due to their limited number, these seats are available only by reservation on site or by contacting the box office via email or phone.
  • Companions receive a free ticket.

6. Practical Tips

  • Tickets printed at home must be printed on white, blank A4 paper (both sides), using high-quality print settings. Tickets that are partially printed, damaged, or printed on colored paper may be unreadable and will be considered invalid. If you encounter any issues, the ticket office can print a duplicate or validate your ticket.
  • We recommend arriving at least 30 minutes before the event begins.
  • Attendees agree to comply with safety and conduct rules during the event.

7. Contractual Relationship and Security

  • The supplier’s (Infomaniak) liability to the purchaser is limited to its role as a technical service provider. It cannot be held liable for changes decided by the organizer (La Cité Bleue).
  • The online payment system is secured by CyberMut, a specialized service provider. CyberMut guarantees the confidentiality of banking information through the SSL protocol, which controls access and encrypts data exchanges during payments.
Last updated: May 9, 2026